as individual as you

Terms and Conditions

Delivery

I am currently only able to offer postage to the UK.

 

Postage and Packaging:

Free Delivery within UK

 

Please note bespoke and personalised jewellery can take up to 14 days. I will notify you of expected delivery times when your order is received.

 

Returns

I want you to be delighted with your purchase but if you are not you can return any item within 14 days of receipt as long as it is unused and in its original packaging. I will be happy to exchange the item for a replacement or to make a refund via your original method of payment.

Please be advised of the following:

•Please contact me to arrange the return

•When returning goods please make sure you clearly state your name and address inside the package. Also please state reason for return and if a refund or exchange is required.

•Items must be unused and in their original packaging.

•In line with Health and Hygiene Regulations I cannot accept return of earrings unless they are faulty.

•I recommend you obtain proof of posting when returning items, if items are faulty and a refund is required I will pay the cost of return for 1st or 2nd class post only, I will not refund any special delivery or courier costs unless prior agreement has been made via email.

•All postage costs for returns will be paid by the customer unless goods are damaged or faulty.

•Items returned after the 14 days will only be eligible for an exchange at the discretion of LiViMakes.

•If a refund is required on an item that was sold as part of a set, the whole set must be returned in original packaging for a full refund or only a partial refund can be given.

•If an exchange is required please state clearly the item name of the exchange item you require. LiViMakes will pay the cost of posting your exchanged items.

•I cannot accept liability for goods lost or damaged in transit.

•I cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

 

Security

I use Paypal as a fast and secure way to take card payments. You do not need a Paypal account to pay by Paypal. For more information please visit www.paypal.com. I do not store credit card details nor do I share customer details with any third parties.

 

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